FAQs

Frequently Asked Questions

How do I refer a friend or family member?
Spread the joy of a spotless space! Refer a friend, partner, company, or family member to Olcemaid and let them experience the same pristine clean you enjoy. Plus, you'll both receive special rewards as a token of our appreciation.
What if I want to know if my team is on the way?
Remember that we schedule cleanings in various areas around New Jersey. You can call us, or we'll reach out to you if there are any changes. With Olcemaid, you'll receive real-time updates by call or text, ensuring you're always informed when your dedicated cleaning team is en route to make your home, office, or company shine.
What if I want to tip my cleaners?
Show your appreciation for a job well done! Tipping your Olcemaid cleaners is a fantastic way to express gratitude for their hard work and dedication to keeping your home immaculate.
What if I need to reschedule or cancel a cleaning with Olcemaid?
Life happens, and we understand. If you need to reschedule or cancel a cleaning with Olcemaid, simply contact us at least 48 hours in advance, and we'll ensure a smooth process. Please note that cancellations made less than 48 hours before your appointment may result in a full charge for your cleaning.
Who will be cleaning my home?
Rest assured, your home is in capable hands with Olcemaid. Our expertly trained professionals are background-checked and insured for your peace of mind, ensuring a thorough and trustworthy cleaning experience every time.
What should I do before Olcemaid arrives?
Prepare for a flawless clean by tidying up any clutter and ensuring pets are comfortable. No need to vacuum – leave that to us! Just clear the floors of toys, clothing, and trash to optimize efficiency during your cleaning appointment.
What if something’s damaged during a clean?
At Olcemaid, we treat your home with the utmost care and respect. In the unlikely event of damage, our fully insured professionals will promptly address and rectify the situation, providing you with peace of mind and reassurance.
Can pets be home during a cleaning?
Absolutely! Your furry friends are part of the family, and we're happy to work around them during your cleaning appointment. Just ensure they're comfortable and secure in a designated area to minimize disruption.
Can I have an evening or weekend clean?
Your convenience is our priority! Olcemaid offers flexible scheduling options, including evening and weekend appointments, so you can enjoy a spotless home on your schedule, without hassle or stress. Please note that in certain areas, a supplemental hourly charge may be added for cleans after 6 pm or on weekends, so the price varies according to that need on regular days from Monday to Thursday.
Can I change my cleaner if I am not happy?
Your satisfaction is paramount to us. If you're not completely satisfied with your assigned cleaner, simply reach out to us, and we'll happily match you with a different professional who better suits your preferences and needs. Your happiness is our commitment.